Phone: 07 827 0302 Email: sales@petalpassion.co.nz

CONDITIONS OF DELIVERY

Please see our Delivery Information and Cut off times for delivery below, due to using courier services, we are set strict time limits from them.  If you are unsure please ring us on 0508 4PETAL or 078270302 before placing your order
The cut off time for same day delivery to Cambridge Residential and Business is 3.00pm.

Hamilton Residential addresses are delivered same day, the cut off for same day delivery is 11.30am.  Any Saturday deliveries will be sent Friday, as our couriers DO NOT operate on weekends

Te Awamutu & Kihikihi Residential and Business addresses are delivered same day, the cut off time for same day service is 10.00am

Morrinsville & Matamata Residential & Business addresses are delivered same day, the cut off time for same day service is 10.00am

Raglan, Ngaruawahia, Huntly, Te Kauwhata Residential and Business addresses are delivered same day, the cut off time for same day service is 10.00am

Putaruru, Tokoroa, and Tirau  Residential & Business address are delivered same day, the cut off time for same day delivery is 4.00pm the previous day

ALL Rural deliveries.  Rural addresses are delivered using an overnight courier service.  Cut off time is 12pm the previous working day for next day delivery.  Please note, Couriers DO NOT operate on weekends

ALL Saturday deliveries will be delivered on Friday as our couriers DO NOT operate on weekends.  If your area is RURAL, please note this may not not be delivered until the following Tuesday, as orders will need to be dispatched for overnight delivery on the next working day, being Monday.

If you have any further questions or queries regarding the delivery of your order, please phone us on
07 827 0302 or 0508 4PETAL or email us at sales@petalpassion.co.nz.

Our studio and opening hours can be found under Contact Us

TERMS & CONDITIONS

All prices are in NZ Dollars and are inclusive of GST.

Petal Passion accepts VISA and Mastercard payments, without surcharge.

For payment on invoices, our payment terms are strictly 7 days from the date of invoice.

As you the purchaser, you are responsible to provide correct delivery details, in some cases another delivery charge may apply to complete the delivery if incorrect information is supplied.

Delivery will be carried out on the requested day, however in some cases this may not be possible due to delivery cut off times, couriers and rural addresses. Your order will be dispatched asap on the next suitable courier run.  Please refer to our Shipping & Delivery for further information

Cancelation of orders will be accepted up to 2.30pm on the previous day before the requested date of delivery, please note an $8.00 administration charge applies to ALL refunds

Petal Passion reserves the right to the substitution of flower types due to seasonal and or quality variances.  Substitution will be of the same or greater value.  You will not be notified of this change.

Queries and complaints MUST be lodged within 48 hours of delivery and photographic proof may be required.

Once the order is dispatched from our premises, Petal Passion holds no responsibility for damage made by any third party. However in the event damage is due to our error eg incorrect packaging, we will take full responsibility and rectify the situation.  Our courier services uses a Track and Trace system, which we can provide to you to confirm delivery of your order, once your order has been delivered to the provided address, we Petal Passion take no responsibity for theif or damage that may occur after the confirmed delivery time.

All photos of floral designs on this website remain the property of Petal Passion, unless otherwise stated and cannot be used without the permission of the owner or other parties.